Ipswich care home rating downgraded to ‘inadequate’
Ipswich care home rating downgraded to ‘inadequate’

Image description, Willows nursing home in Ipswich has been rated inadequate by health inspectors

  • Author, Alice Cunningham
  • Role, BBC News, Suffolk

A nursing home was downgraded from “good” to “inadequate” by health inspectors due to concerns about the safety of residents.

In a report, inspectors raised a number of concerns, including regarding risk management and staff training.

Hazel Roberts, CQC’s head of operations for the East of England, said she was “concerned that people’s needs and wishes are not being safely met”.

At the time of the inspection, 57 people were using the service.

The care home had previously been rated “good,” but the report said it “failed to maintain” that standard.

During one observation, inspectors saw one resident kicking another when no staff were present.

Inspectors alerted staff, who told them that the two residents were “constantly arguing.”

“We had no assurance that appropriate action was taken when there were suspicions of abuse,” the inspectors’ report said.

Another problem area is the statement by a resident that he rang the bell in his room one night at 8:15 p.m. CET to call for help, but staff did not arrive until 10:00 p.m.

“When I asked them why it took so long, they said they didn’t hear the buzzer,” they told inspectors.

“I could have fallen, anything.”

Bare feet on tables

Some residents also expressed concern that others might enter their bedrooms uninvited, making them feel unsafe.

Others received no assistance with bathing or brushing teeth.

In another incident during the visit, inspectors saw a person with bare feet on a dining table while food and drinks were being served.

The report highlighted gaps in training materials that “showed that staff did not always take advantage of learning opportunities to ensure people’s needs were met.”

Some employees said they felt their concerns were not taken seriously by management, and inspectors said there were no procedures in place to allow employees to provide feedback.

However, the registered manager said they had an “open door” policy for employees.

“Not informed about the problems”

“We found there were insufficient staff, the home was not taking risk mitigation measures and people’s individual needs were often overlooked,” Ms Roberts said.

She added that managers were “unaware of the problems in the service, even though many of them were clearly visible to inspectors”.

“We will continue to monitor the home very closely to ensure people’s safety in the meantime and will not hesitate to take further action if improvements are not made quickly,” Ms Roberts said.

Willows Nursing Home has been contacted for comment.

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